Week #13: Hotels - Guest Check-out

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Quick and Easy

Checking out should be an easy process. After packing your luggage, check your room to make sure that you haven’t forgotten any belongings. If the housekeeping service was good, it’s customary to offer a tip: about 1 to 2 dollars for each night.

Many hotels set their check-out time between 11 o’clock a.m. and 1 o’clock p.m. Guests are required to check out before this time. At the front desk give your key-card to the guest-services agent. The agent will consult the computer to identify any charges for hotel services you used. These can include phone calls, movies or mini-bar items. The agent will give you the outstanding bill. Check it thoroughly to make sure that you understand the room charges. Depending on the country, you may also be charged a service tax.

For guests who need a fast check-out, hotels provide a key-card drop box. This service is for guests who had their credit cards preauthorized. All expenses will be charged to your credit card and the hotel will send you a receipt via mail or email.

A late check-out is possible. You must call the front desk to request this. Many hotels will grant your request if the hotel isn’t fully booked. You may have to pay a late fee. If celebrating a special occasion or attending a business conference, hotels will frequently offer complimentary late check-out.

Continental breakfasts are also common. They are sometimes free and normally served between 6 o’clock a.m. and 10 o’clock a.m. The timing helps guests get up early and check out immediately after breakfast.

Dialogue 1.

- Good morning. How may I help you?
- I need to check out. Here is my key-card. It’s room 314.
- Did you enjoy your stay?
- Yes. Everything was great! I especially liked the hotel boutique.
- Did you use anything from the mini-bar?
- No, I didn’t.
- Are there any other charges to your room?
- Yes. I made a long-distance phone call and charged a dinner to my room.
- OK. Here’s your bill. How are you paying today?
- I’ll use my credit card.

Dialogue 2.

- Front desk.
- Yes. This is Kevin Borgue in Room 510. I need to check out very early in the morning.
- You can use the drop box to check out.
- How do I do that?
- Just put your key-card into the drop box, located in the lobby.
- That sounds easy!
- Do you have any room charges?
- No. I’m only staying for one night.
- OK. After we process your outstanding bill, we’ll send you a receipt by email.
- Great!

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