How would help someone close to you who has a problem?

I always try to listen to them to get as much information as possible I use the 6W method. In the 6W method you ask basic questions about the situation:

These questions allow me to understand their situation. It is also important to be empathetic to understand their emotions. Then I ask them what ideas they have in their head to solve the problem.

With all this information, we start looking at all the alternative solutions to the problem and what risks each solution may have.

After some time, I ask them if they were able to solve the problem.